Delete Account

You can close your Australian RV Life Club account at any time, and you can do it yourself from inside the app. This page explains how, and exactly what happens to your information afterwards.

Deleting your account in the app

  1. Open the Australian RV Life Club app and make sure you are signed in.
  2. Go to Account.
  3. Scroll down and tap Delete my account.
  4. Read the summary on that screen, then confirm.

It happens straight away. There is nothing to wait for and nobody to email.

If you no longer have the app

If you have already removed the app, or you cannot sign in, email info@jaycoadelaide.com.au and ask us to delete your club account.

Please send it from the email address your club account uses, or tell us what that address is, so we can find the right account. We will action the request within 7 days and email you when it is done.

What is removed

When your account is deleted, the following goes and cannot be recovered:

  • Your sign-in. The account itself is deleted, not disabled.
  • Your name, email address, phone number and home region.
  • Every trip you have planned, and all of its stops and dates.
  • Spots you have pinned and places you have saved.
  • Any van listing you submitted, including its photos, and listings you saved.
  • Your member benefit redemptions and loyalty history.
  • Your membership of every travel group, and any invitations you sent.
  • The link between your club account and your Jayco Adelaide customer record.

What stays, and why

A few things are not deleted. We would rather tell you now than have you find out afterwards.

Messages you posted in travel groups stay in those conversations, but they are no longer attributed to you. Deleting them would tear holes in conversations other members are still reading and replying to, so the messages remain and your name comes off them.

If you started a travel group and other members are still in it, the group continues and another member becomes its owner. If you were the only member left, the group is deleted with your account.

Enquiries — a message you sent another member about a van they were selling, or an enquiry you made to the dealership — are kept as that seller's or the dealership's record of an approach, with your account unlinked from them.

Jayco Adelaide's own records are not part of your club account. Sales, service history, repair orders, warranty and any purchase you have made from us are the dealership's business records, and we are required to keep them for as long as Australian law requires. Closing your club account does not and cannot delete them. What it does is sever the link, so that after deletion those records can no longer be reached from the app by you or by anyone else.

Questions

If you are not sure what deleting your account will do, or you want to know what we hold about you before deciding, email info@jaycoadelaide.com.au and ask. We would rather answer the question than have you delete an account you wanted to keep.