App Support

This page is for members using the Australian RV Life Club app. If something is not working, or you are not sure how a part of the app is meant to behave, start here — and if the answer is not on this page, call or email us and a person will help you.

Talk to us

Phone is answered Monday to Friday, 8:30am to 5:00pm, Adelaide time. Email is read every business day — if you write over the weekend you will hear back on Monday.

If you are emailing about a problem in the app, please tell us the email address your club account uses, what phone you are on, and what you were doing when it went wrong. It saves a round trip.

Signing in

Your club account is the email address and password you chose when you joined. There is no member number to remember.

If you have forgotten your password, tap Forgotten your password? on the sign-in screen and type your email address. We send a six-digit code — not a link. Type the code into the app and choose a new password. The code works for one hour and can only be used once.

If the email does not arrive, check your junk folder, then check you have typed the same address your club account uses. If it still has not come through, email us and we will sort it out by hand.

Connecting your van

Most of the app works the moment you join. Your van, its service history and its workshop updates only appear once your club account is connected to your Jayco Adelaide customer record.

To connect it, go to My van — or Your membership — and follow the prompts. The app asks for the email address the dealership holds for you, looks it up in our system, and sends a code to that address. Type the code in and the two accounts are linked.

This is deliberate. We send the code to the address already on your customer record rather than the one you type, so that nobody can attach themselves to someone else's van by guessing an email address.

If the code never arrives, it usually means we hold a different address for you than the one you are expecting — an old one, or a partner's. Call us and we will tell you which address we have and update it.

Your van looks wrong, or is missing

If you have connected your account and still see no van, it is almost always that the van is recorded against a different customer record — a company name, or a partner's name. Call us with your rego and we will put it right.

Workshop and order updates come across from our dealership system on a schedule, so what you see in the app can be a little behind what is happening on the floor. If something looks out of date and it matters, call the service team rather than waiting for the app to catch up.

Booking a service

The job card in the app is a way to write down what needs looking at, add photos, and send the lot to our service team in one go. It is not a confirmed booking. We will come back to you with a date — until somebody from Jayco Adelaide confirms it, nothing is in the diary.

The map and searching for places

The map needs a data or wi-fi connection. It cannot load tiles offline, so in a black spot it will sit empty until you have signal again.

Searching for a park or a business by name needs a connection too. If you tap Use my current location and nothing happens, the app does not have location permission — turn it on in your phone's settings, under the Australian RV Life Club app. We only ever ask for location while you have the app open, and never in the background.

Reporting a member or a message

There is no tolerance for objectionable content or abusive behaviour in the app.

Every message another member posts can be reported, and every member can be blocked, from the message itself. Tap the ··· underneath a message and you will see Report this message and Block. Reports go to a queue our staff read, and we act on them.

If you have seen something that needs attention faster than that, email info@jaycoadelaide.com.au and put the word urgent in the subject line.

Deleting your account

You can close your club account yourself, from inside the app, at any time. Here is how, and exactly what is removed.

Your privacy

The app collects very little and does not track you. There is no analytics, no advertising and no crash-reporting software in it. Read the privacy policy for the detail — what is collected, who it is shared with, and how long it is kept.

The terms of use cover what is expected of members and what you can expect of us.

Tell us what you think

Got an idea, or something in the app that annoys you? We would like to hear it. The form below goes to the people who build the app.

Fair warning about what happens to it: we read everything, we cannot build everything, and we will not always reply. It is a suggestion box, not a support queue. If you need an answer, or something is actually wrong, call or email us instead — that reaches a person.

Send us feedback ›

Still stuck?

Call 08 8297 6664 or email info@jaycoadelaide.com.au. Tell us what is happening and we will assist you furtherr