App Terms

Last updated: 12 October 2026

These terms cover your use of the My RV Life app. The app is operated by Jayco Adelaide for members of the Australian RV Life Club. By using it you agree to them.

How we handle your information is set out separately in our privacy policy.

Your account

Club membership is free and the app is free. You need an account to use it.

Give us an email address that reaches you, keep your password to yourself, and tell us if you think someone else has got into your account. What happens under your account is your responsibility.

You can delete your account at any time, from inside the app — see Deleting your account.

What you post

There is no tolerance for objectionable content or abusive behaviour in this app. That is not a form of words. It means what follows.

Do not post anything that is unlawful, threatening, abusive, harassing, defamatory, hateful, sexually explicit, or that targets a person or a group on the basis of race, religion, sex, sexuality, disability or age. Do not post somebody else's personal details. Do not impersonate anyone. Do not use the app to advertise to other members or to spam them.

Every message another member posts can be reported, and every member can be blocked, from the message itself. Reports go to a queue that Jayco Adelaide staff read. Content that breaches these terms is removed, and accounts that post it can be suspended or closed — the first time, if it is bad enough.

If you see something that needs attention faster than a report, email info@jaycoadelaide.com.au.

What you post stays yours. By posting it you give us permission to store it and show it to the members you posted it to — nothing more. We do not use what you write to advertise anything.

Spots, trips and places other members add

Members pin places and share trips. That information comes from them, not from us. We do not check that a campsite is open, that a track is passable, or that a price is current.

Check anything that matters before you rely on it — particularly access, road conditions, water, and whether somewhere takes a van your size. A pin on a map is somebody's note to themselves, not a guarantee.

Asking us for service is not a booking

Sending a job card, asking for a service, a weigh, a wash or a quote on fitted extras does exactly that: it asks. A member of the service team reads it and comes back to you with a time.

Nothing in the app confirms a booking, and no date shown in it is a promise until somebody from Jayco Adelaide tells you so.

Your van and its records

If you connect your club account to your Jayco Adelaide customer record, the app shows you information from the dealership's own systems — where your order is up to, what stage a repair is at. We try to keep it current and it can lag behind what is happening in the workshop. If something looks wrong, ring us; the phone is faster than the app.

Vans for sale

Members can list vans privately to other members. Those listings are between the members involved. Jayco Adelaide is not the seller, does not inspect the van, takes no part in the sale, and is not responsible for it.

Stock listed by Jayco Adelaide is subject to availability and to the terms of sale you are given at the time.

Finance and insurance

Finance and insurance are arranged by Jayco Financial Services, a separate business. The app points you at them. Nothing in the app is financial advice, and nothing in it is an offer of credit.

Offers and benefits

Member offers are provided by the businesses offering them. They can change or end, and the terms shown with each offer apply. Where an offer is from another business, your dealing is with them.

Using the app properly

Do not try to break into it, pull it apart, overload it, or get at other members' information. Do not use it to do anything illegal. Do not scrape it.

When we might close an account

We can suspend or close an account that breaches these terms, or that is being used in a way that puts other members at risk. Where it is reasonable to do so we will tell you why.

You can close yours at any time, without asking us.

Things we cannot promise

The app is provided as it is. We cannot promise it will always be available, always be correct, or always work on every phone. We will fix what we can.

Nothing in these terms excludes anything that cannot be excluded under the Australian Consumer Law. Where we are allowed to limit our liability, we limit it to supplying the app again. Beyond that, and to the extent the law allows, we are not liable for loss arising out of using the app — including anything that happens because a place was not as a member described it.

Changes

These terms can change. If they change in a way that matters, we will say so in the app. The date at the top tells you when they last changed.

Where this is governed

These terms are governed by the laws of South Australia.

Contact

Jayco Adelaide
info@jaycoadelaide.com.au
08 8297 6664